Frequently Asked Questions
How to Get Help for Other Questions and What This Page Covers.
How to Get Help for Other Questions
If your question is not addressed on this page, the fastest way to get an answer is to contact the customer support team directly through the live chat feature available in the lobby. They are available 24 hours a day. You can also send an email to the support address listed on the contact page. Support staff respond in English and Bahasa Malaysia, and they can help with account issues, game rules, or any other inquiries you may have.
What This Page Covers
This page answers the most common questions about using the platform. It covers deposits, withdrawals, account verification, turnover requirements, supported payment channels, and what happens if a game disconnects mid-round. Each answer is written to be clear and direct, so you can find the information you need without reading through long explanations. If you have a specific question not listed here, please contact customer support.
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The common ones
Are balances and bets shown in ringgit?
Yes, all balances, bets, and payouts are displayed in Malaysian ringgit (MYR). The platform uses ringgit as its base currency, so you will never need to convert currencies when depositing or withdrawing.
What does a first deposit cost?
The floor is RM30 through Boost and Bank transfer, or RM50 by direct bank transfer.
How long do withdrawals take?
Withdrawals are processed within 24 hours after approval. E-wallet withdrawals usually reach your account within a few hours, while bank transfers may take up to one business day, depending on the bank.
Which studios are available?
Titles at TNG11 come from Gameplay Interactive, Spadegaming and SBOBET and others.
Can I play on a phone?
The same account works from any browser on any device, with nothing to download — online slots and arcade games included.
Do I need to verify my account, and when should I do it?
Verification is required before your first withdrawal request can be processed. If you wait until you have already requested a withdrawal, the payout will be held until the verification is completed, so it is better to submit your documents beforehand.